Shipping Policy

Thank you for shopping with Zonemory. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing and Delivery Times

Delivery estimates consist of two stages:

• Handling Time: The time required to prepare your poster for shipment.
• Shipping Time: The estimated transit time after the order has been handed to the carrier.

Free Shipping & Standard Shipping

Express Shipping

The times above are estimates and do not constitute guaranteed delivery dates. During holidays, promotional periods, severe weather, or unusually high order volumes, preparation and delivery may take longer.

If a significant delay affects your order, we will make reasonable efforts to contact you using the email address or telephone number supplied during checkout.

Shipping Costs

Standard shipping is free for all poster orders.

Express shipping may be available for selected destinations. Express shipping fees vary according to the destination country and available delivery service. Any applicable charge will be displayed before you complete checkout.

Shipping Carriers

Zonemory works with regional and international postal and courier services. The carrier assigned to an order may depend on:

• The destination country;
• The location where the poster is produced;
• The selected shipping method;
• Package size and service availability.

The available shipping service will be shown during checkout when applicable. The final carrier may change when operational or delivery conditions require it.

Delivery Delays

Once an order has been transferred to the carrier, delivery may be affected by customs processing, local postal conditions, weather, holidays, or other circumstances outside our direct control.

If your package has not arrived within the expected period:

1. Check the latest tracking information.
2. Contact the carrier using the tracking number provided.
3. Contact Zonemory at support@zonemory.com if you still require assistance.

We will help review the available shipment information, but we cannot guarantee a specific delivery date once the package is in the carrier’s possession.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a carrier cannot deliver an order because the address is incorrect, incomplete, or considered undeliverable, the package may be returned to the production or return facility.

Any additional cost required to resend the order may be charged to the customer after the correct address has been confirmed. Original shipping charges, where applicable, are non-refundable.

Please review your shipping information carefully before submitting an order.

Shipment Confirmation and Tracking

A shipment confirmation email will be sent after your order has been dispatched. This email will include a tracking number when tracking is available.

Tracking information may take up to 24 hours to become active after the shipping confirmation is issued.

Tracking Shows “No Information Available”

Tracking details may not appear immediately. A carrier must first receive and scan the parcel before tracking events become visible.

In some cases, tracking may remain blank or unchanged for several days. If more than 10 business days have passed since the order was shipped and no tracking information is available, please contact us at support@zonemory.com.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges:

• Are determined by the local customs authority;
• Are the responsibility of the recipient;
• Are not included in the product price unless expressly stated during checkout;
• Are not paid or reimbursed by Zonemory.

Zonemory is not responsible for delays caused by customs inspections or clearance procedures. Please contact your local customs authority for information about possible charges before placing an international order.

Lost, Delayed, or Damaged Packages

If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, and the local carrier before contacting us.

If the package arrives damaged, retain the packaging and photograph the parcel and poster clearly. Contact support@zonemory.com with your order number and supporting photographs so we can review the issue.

Claims must be submitted within the period specified in our Return and Exchange Policy.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Email: support@zonemory.com
Website: https://zonemory.com