Answers to common questions about Zonemory posters.
Ordering
Can I place an order?
Online checkout is currently unavailable. Please contact us for assistance.
What can I personalize?
Personalized designs offer the editable fields shown on each product page, such as names, places, dates and messages. Ready-made designs have fixed artwork. Choose from the materials, sizes, frame options and Extras available for your selected product.
Can I search any address?
Not at the moment. Six real sample-city maps (Paris, New York, London, Rome, San Francisco and Sydney) are provided. Pins mark sample-area centers, not your event address.
Can I change a design after adding it to the cart?
Yes. Use “Edit options” in the cart to update the design or change the quantity. Different designs of the same poster stay as separate cart lines. Once an order is placed it cannot be edited.
Is the frame included?
Room images are illustrative. A frame is included only when you select a frame option. Choose None if you do not want a frame.
Prices & discounts
What does Buy 2 mean?
With 2 or more posters in the cart, a 5% discount is applied automatically. There are no higher quantity tiers.
Is there a promo code?
The promo code field accepts valid promo codes. Buy 2 is calculated on the amount after a promo code discount.
What does the total include?
Poster subtotal after discounts (including any selected Extras), the selected delivery method (Standard delivery is free; Express delivery is USD 7.99, shown in your selected currency), any optional tip, and TAX & OTHER FEES.
Orders & help
How do I track my order?
Use Track Order with your order number and billing email, or sign in to My account if you created an account at checkout.
How do cancellation and defect requests work?
Placed orders cannot be edited. Cancellation requests sent through Contact Us with your email and order number within the first 6 hours after the order is placed receive a 100% refund of the total paid; after 6 hours no cancellation is accepted. Defective items must be reported within 14 days of delivery with photos and order details; once verified and approved, the product amount paid after discounts is refunded (shipping, tax, tips and Shipping Protection are non-refundable) and no return is required.
