Refund Policy
Order Changes and Cancellations
We understand that unforeseen circumstances may require you to cancel or modify an order. Therefore, we accept order cancellation and modification requests within 6 hours of the order being placed.
To request an order modification or cancellation, please provide the email address used to place the order and your order number through our Contact Us page.
We aim to process your request promptly, and you will normally receive a response within 1–3 hours.
- Within the first 6 hours after placing your order: Your cancellation request will be accepted, and you will receive a full refund of the total amount paid, regardless of the production status.
- After 6 hours: Cancellation requests will no longer be accepted.
Defective Items and Refunds
If your item arrives defective, please contact us through our Contact Us page within 14 days of delivery and include:
- Your order number and the email address used for the order;
- Clear photos or other evidence of the defect.
Every claim is verified by our team and must be approved before a refund is issued.
- An approved refund covers the product amount you paid after discounts.
- Shipping, tax, tips, and Shipping Protection are non-refundable.
- You may keep the verified defective item. No return is required.
Approved refunds are sent to your original payment method. Once a refund has been approved, the time it takes to be processed and to appear on your statement depends on your payment provider and is separate from our approval.